Privacy policy

Your privacy is important to us. So we at BGS technic KG take compliance with data protection regulations seriously. Below we would like to inform you about the purposes for which your data is collected and used and how you can exercise your rights. You can access and print out the data protection declaration at any time via the "Data protection" link at the bottom of each page.

Our EDP systems are protected by technical and organisational measures against access, change or distribution of your data by unauthorised persons, as well as against loss and destruction.


Name and contact details of the body responsible

VDV eTicket Service GmbH & Co. KG
Data Protecting Person: Klaus Hoffmann
Im Mediapark 8a
50670 Köln
CEO: Nils Zeino-Mahmalat
Tel: 0221 716174-0


Contact details of the data protection officer

If you as a customer or employee have any questions about the data protection handling of your data, you have two ways to get your questions answered or to submit your request:

- for general questions about data protection and information, please contact VDV eTicket Service GmbH & Co. KG via e-mail with precise details of your question and your contact address.

- for special questions you can also contact the data protection officer directly and confidentially at any time (see above)


Purpose and legal basis of data processing

We store your data only for the fulfilment of your requests, the fulfilment and processing of contracts (including payment processing and, if applicable, credit assessment) and our own advertising purposes. The processing is carried out on the basis of the current data protection laws.

If you have an enquiry, are getting is to prepare an offer or are concluding a contract with us, we will process your personal data. Depending on the type of contract, this will include your surname(s), first name, address, email address, telephone number/fax number, birth date/place, bank data and VAT ID, if applicable. We store and process this data in our customer administration for the fulfilment and processing of the contract as well as for our own advertising purposes. Your data may be forwarded to our sales partners (official dealers), responsible sales representatives or country representatives to enable faster processing. Your data will not be passed on to any other third parties.

Only authorised employees of VDV eTicket Service GmbH & Co. KG (VDV-ETS) have access to the data in our customer administration. VDV-ETS customer data management is based on the protection of the legitimate interests of VDV-ETS and facilitates compliance with data protection regulations on data accuracy and data transferability.


Use of cookies

We use cookies on our website to make using our web pages easier for you. Cookies are small text files that are stored on your hard drive for the duration of your visit to our website and are deleted again when you are finished using the browser, depending on the setting of your browser program. Storing cookies can be switched off or deactivated in your browser’s settings. Session cookies are automatically deleted when you close your browser. Persistent cookies survive when the browser is closed.


Use of our contact form/applicant form

The personal data that you provide us with and/or upload as part of the use of the contact and application form will only be used to answer your enquiry or contact and for the associated technical administration. The data will not be passed on to third parties.

You have the right to revoke the consent given by sending the form with effect for the future at any time. In this case your personal data will be deleted immediately.

Your personal data will also be deleted without your revocation if we have processed your request or if you revoke your consent to its storage. This also happens if the storage is inadmissible for other legal reasons.


YouTube plugin

Our website contains at least one plugin from the service YouTube, belonging to Google Inc. located in San Bruno/California, USA. A connection to YouTube's servers is automatically established when you visit a subpage of our website that contains a YouTube plugin. So YouTube can evaluate which pages of our website you have visited. If you are also logged in with your YouTube account, YouTube can associate your browsing habits with your profile. You can prevent this if you log out of your YouTube account before visiting our website. For more information about YouTube's collection and use of your information, please visit



On our website we use the services of Newsletter2Go for sending newsletters. The provider is Newsletter2Go GmbH, Köpenicker Str. 126, 10179 Berlin.

Newsletter2Go is a service to organize and analyse newsletters. If you enter data to receive the newsletter (e.g. e-mail address), these will then be stored on Newsletter2Go's servers.

The Newsletter2Go service enables us to analyse our newsletter campaigns. When you open an e-mail sent to you via Newsletter2Go, a file contained in the e-mail (web beacon) connects to the Newsletter2Go servers. This allows you to see whether a newsletter message has been opened and which links have been clicked in it. Furthermore, technical information is recorded (e.g. time of retrieval, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. They are only used for statistical analyses of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients.

You must unsubscribe from the newsletter if you do not want Newsletter2Go to analyse your behaviour. For this purpose, we also send the corresponding link in every newsletter message. You can also cancel the newsletter directly on the website.

The data will be processed on the basis of your consent (Art. 6 para. 1 lit. a DSGVO). You can cancel your subscription at any time by cancelling the newsletter. The legality of the data processing processes already carried out remains unaffected by the revocation.

We store your data which you have provided to us for the purpose of subscribing to our newsletter until you unsubscribe from our newsletter. After the cancellation the data l will be deleted from our servers and from the servers of Newsletter2Go. Data stored by us for other purposes (e.g. e-mail addresses for the member area) remain unaffected by this.

For more information, please see the Newsletter2Go privacy policy at:



We use eTracker on our website. eTracker GmbH ( collects and stores data on this website for marketing and optimisation purposes. These data can be used to create user profiles under a pseudonym. Cookies may be used for this purpose. These enable the recognition of the Internet browser. The data collected with eTracker technologies will not be used to personally identify the visitor to this website and will not be combined with personal data about the bearer of the pseudonym without the separately given consent of the person concerned. You can object to the collection and storage of data at any time with effect for the future.

Please exclude me from the eTracker count:

We use eTracker to analyze and improve the use of our website. The statistics allow us to optimise our offer and make it more interesting for you as a user. The collected data is stored permanently and analyzed pseudonymously. The legal basis for the use of eTracker is Art. 6 para. 1 sentence 1 lit. f DS-GMO.

Information of the third-party provider: etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg; The legal basis for the use of eTracker is Art. 6 para. 1 sentence 1 lit. f DS-GMO.


Google Web Fonts

For a uniform representation of fonts we use web fonts on our website. These are provided by Google. When you call up a page, your browser loads the required Web fonts into your browser cache so that texts and fonts are displayed correctly.

To do this, the browser you are using must connect to Google's servers. Google becomes aware that our website has been visited via your IP address. We use Google Web Fonts for the uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about Google Web Fonts can be found at and in Google's privacy policy:


Google Maps

Using an API we use the map service Google Maps from Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

It is necessary to save your IP address to use the features of Google Maps. This information is usually transferred to a Google server in the USA and stored there. As the provider of this website, we have no influence on this data transmission.

We make use of Google Maps to ensure an appealing presentation of our online offers and an easy location of the places we have indicated on the website. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

You can find more information on the handling of user data in Google's data protection declaration:



We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on our websites. Provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

The purpose of this service is to check whether the data input on our websites (e.g. in a contact form) is carried out by a person or by an automated program. For this the behavior of website visitors is analyzed by reCAPTCHA on the basis of different characteristics. This analysis starts automatically when the website visitor visits the website. For the analysis reCAPTCHA evaluates various information (e.g. the time the website visitor stays on the website, the IP address or mouse movements made by the user). The data collected during the analysis is then forwarded to Google.

Website visitors are not separately informed that the reCAPTCHA analyses are running in the background.

Data processing is carried out on the basis of Art. 6 para. 1 lit. f DSGVO. We as website operators have a justified interest in protecting our web offers from abusive automated spying and from SPAM.

Further information about Google reCAPTCHA and Google's privacy policy can be found at: and


Data processing for advertising purposes

We will only use your data for our own advertising purposes. We do want to inform you about new products, our services and events of interest. So we will also use your data to recommend certain products, services or events that may be of interest to you in addition to your purchases. We only evaluate purchase history and send corresponding advertising by post or email to existing customers for products and services of VDV-ETS., taking into account your legitimate interests. We only use email with your consent, which you can revoke at any time with effect for the future by emailing us at: or under Tel: 0221 716174-0.

Newsletters will only be sent to you on the basis of a separate consent.
Further information on your rights can be found in the section "Rights of persons concerned".


Recipients of personal data

Within the scope of the statutory powers, your personal data will be disclosed to the following companies within the EU:

•          Newsletter2Go GmbH (Bei der Anmeldung zum Newsletter)

•          IVU Traffic Technologies AG (Bei der Anmeldung zum ASM-Tool)

•          etracker GmbH


Duration of data storage

We store your data for as long as required for the respective purpose.


Rights concerned

Your rights as a data subject are comprehensively guaranteed by VDV eTicket Service GmbH & Co. KG.


Objection to advertising

You can object to the use of your data for advertising purposes without incurring any costs other than the transmission costs according to the basic rates. The following contacts are available for this purpose.

VDV eTicket Service GmbH & Co. KG
Data Protecting Person: Klaus Hoffmann
Im Mediapark 8a
50670 Köln
CEO: Nils Zeino-Mahmalat
Tel: 0221 716174-0


Revocation of consent

You can revoke your consent to the processing of personal data at any time with effect for the future. Please note, however, that this may require you to re-enter your data before making a new purchase.


Right of objection

You have the right to object at any time for reasons arising from your particular situation to the processing of your personal data on the basis of the following provisions:

- the processing is necessary for the performance of a task in the public interest or in the exercise of official authority conferred on the controller, or

- the processing is necessary to safeguard the legitimate interests of the data controller or a third party, unless the interests or fundamental rights and freedoms of the data subject, which require the protection of personal data, prevail, in particular where the data subject is a child.

If you make an objection, we will no longer process your personal data in this case, unless we can prove compelling reasons worthy of protection for the processing which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal requirements.


Further rights

The following rights are available to you with regard to your stored personal data:

-              Information

-              Correction

-              Deletion or restriction of processing

-              Objection to processing

-              Data portability

-              Right of appeal to regulators.


Contacts: How can I exercise my above rights?

To exercise your rights, you can use the contact form or contact customer service at VDV eTicket Service GmbH & Co. KG, E-Mail: / Tel. +0221 716174-0 or contact the data protection officer (see above) or the person responsible (see above).

We will process your enquiries immediately and free of charge in accordance with the legal requirements and inform you of the measures we have taken.


Update and change

The data protection declaration must be adapted from time to time to the current circumstances and legal situation. Please check the data protection declaration before using our website to keep up to date with any changes or updates.