Data protection


We are pleased that you are visiting our website and thank you for your interest in our company. The protection of your privacy when using our website is very important to us. For this reason, we will use your personal data strictly in accordance with data protection regulations. We therefore inform you below about the collection and use of personal data when you use our website.

What is personal data?

The term personal data is defined in the General Data Protection Regulation (GDPR). According to this, this is all information that relates to an identified or identifiable person. This includes, for example, your civil name, your address, your telephone number or your date of birth. Data processing" is understood to mean, among other things, any collection, reading, storage and deletion of personal data. Insofar as personal data is collected on our website, this is done on a case-by-case basis and, as far as possible, always on a voluntary basis.

You can visit our website without providing any personal details. We do not store any personal data in this context. In order to improve our offer, we only analyse statistical data that does not allow any conclusions to be drawn about your person.

The data controller for the processing of personal data on this website is VDV eTicket GmbH & Co. KG, Im Mediapark 8a, 50670 Cologne, Germany, authorised representative: Nils Zeino-Mahmalat.

We only collect access data for the statistical recording of website usage and optimisation of our website. The legal basis for the processing is Art. 6 para. 1 sentence 1 lit. f GDPR.

You have the right to request information about your personal data stored by us at any time free of charge, to have incorrect data corrected and to have data processing restricted. In addition, you have the right to have your personal data processed by us deleted at any time, unless the data is required to fulfil outstanding tasks or to enforce our rights and claims or must be retained in accordance with legal requirements. You can object to the processing of your personal data at any time. If you would like information, correction, restriction or deletion, please contact us in writing or directly by e-mail: info@eticket-deutschland.de.

If you believe that your data has been processed unlawfully, you can lodge a complaint with the competent supervisory authority, the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia.


The personal data that you provide to us in the context of this contact enquiry will only be used to answer your enquiry or contact you and for the associated technical administration. It will not be passed on to third parties.

You have the right to revoke the consent given by sending the form at any time with effect for the future. In this case, your personal data will be deleted immediately. Your personal data will also be deleted without your revocation if we have processed your enquiry or if you revoke the consent given here for storage. This also happens if storage is not permitted for other legal reasons.

You have the option of subscribing to our newsletter. To do so, you must enter your e-mail address to which we can send the newsletter. By providing your e-mail address, you consent to us using your data to send you newsletters. Your e-mail address will not be used for any other purpose, in particular it will not be passed on to third parties. Of course, you can unsubscribe from the newsletter at any time and revoke your consent for the future. To do this, please click on the corresponding link in the newsletter sent to you. Your e-mail address will then be deleted from our system immediately.

We also use cookies for the purpose of improving our website. Cookies are text information files that your web browser stores on your computer when you open one of our websites. We use this cookie technology to customise our websites to your preferred areas of interest. If you wish to prevent the use of cookies, you can refuse to accept cookies in your browser. Please refer to your browser manufacturer's instructions to find out how this works in detail.

Your data will not be transferred to third parties unless we are legally obliged to do so. Where external service providers come into contact with your personal data, we have taken legal, technical and organisational measures and carried out regular checks to ensure that they comply with the provisions of the data protection laws.

Our websites may contain links to websites of other providers (e.g. YouTube, Vimeo) which are not covered by this privacy policy. If the collection, processing or use of personal data is associated with the use of the websites of other providers, please refer to the data protection notices of the respective providers.

Changes to the privacy policy

We reserve the right to amend this privacy policy at any time in compliance with the applicable data protection regulations.
Current status is February 2022.